This post is written by Cely Padilla, the Office Manager at ProLawns. Cely has been the Office Manager since May of 2017. She creates routes every day for our 4 trucks and specialists that treat our lawns.
07/19/18 – Cely Padilla
Step 1: We prioritize jobs that need to get done and to get an idea of the general areas we’ll send each specialist. Priority goes in the following order:
- Service visits
- New clients
- Existing clients who received applications the longest amount of time prior
(If you don’t see your home on the screen. Don’t worry, that means we already visited that area!)
While this method that we use doesn’t keep a perfect, regular schedule for all clients, it does help us keep making tighter and tighter routes throughout the summer, saving us time and gas, and keeping your prices low!
Low prices (high value) and quality is what we strive to excel at over perfect schedules and client directed service flexibility. See our blog post about price, quality and service (How to choose a lawn care company) to learn more about this.
Step 3: We do the same process for all four of our specialists!
Each color is a different specialist which helps me determine which specialist is going where. Our team members each have different abilities and strengths that we take into consideration when creating routes.
Referring to the final route map below, we have:
- GREEN: which is Dave K. who has been with ProLawns since 2016
- LIGHT BLUE: who is Justin F. our newest member to our team
- PURPLE: Who is Matt R. the owner
- YELLOW: who is Pete R. who is our prestigious senior specialist
The software will optimize our stops to find the most efficient order, saving us time and fuel so we can keep your prices low!
Step 5: If jobs require “call aheads”, we first have to look at the weather for next day. If the weather is iffy (rain, wind or high heat in the forecast), we usually choose to cross off the call ahead jobs – If we call to say we’re coming and then don’t show up, it makes us look bad, even if it’s the weather’s fault. If the weather looks okay, we make the calls.
Step 6: The production team reviews the routes, makes the appropriate preparations, and gets to work the next morning.
That’s how we schedule and route your lawn into our service programs. We hope this helps everyone understand a little of how we do our routes everyday.